Yellow.ai vs Haptik, vs BotSpice – Features & Pricing Comparison

Three of the top companies offering chatbots and other services driven by artificial intelligence are Yellow.ai, Haptik, and Botspice. Despite having been on the market for longer than BotSpice, Yellow and Haptik face stiff rivalry from it. Whereas evaluations from various businesses that have chosen an AI platform claim that Haptik is a step ahead of Yellow. However, when comparing the three service providers—Haptik, Yellow, and Botspice—the majority of customers chose Botspice because it provides the most recent technology on the market. Botspice is head and shoulders above the competition if you want to compare the three providers based on their features, usefulness, user-friendliness, and other factors.

Features and functionality

The three businesses all developed chatbots that are used for lead generation, customer service, sales support, and other purposes. Botspice, on the other hand, has perfected the technology of providing human-like interaction on chatbots, allowing the visitor to ask a number of questions about the product or service being sold by the business. Haptik does an excellent job of giving users a realistic feeling, but not quite as well as Botspice. In the long term, Botspice is displacing Yellow and Haptik because of this reason. Let us examine the various comparisons that can be made between these three businesses.

• Analysis of NLP capabilities – Botspice tops the list for the effectiveness of communication with visitors because it enables the teacher to build NLP brains in multiple languages. Haptik, on the other hand, comes in as a close second because it has intelligence and vertical-specific training models that let you meet your unique requirements.
• Integration with messaging channels – All three service providers allow for integration with ticketing, CRM, and payment choices. In contrast to Haptik and Botspice, which are the newest products on the market and have the most cutting-edge features that enable seamless integration with other messaging platforms, Yellow has fallen short of its previous reputation in this area.
• Customization options – Compared to its two rivals, Botspice provides a wide range of customization options, including themes, colors, backgrounds, icons, and size.
• Analytics and reporting – You can get the finest agent dashboards and real-time monitoring on both Haptik and Yellow. Additionally, Botspice provides user journey analysis, customer and workbot data, as well as many other kinds of analytics.
• Support for multiple languages and reporting – Botspice has the advantage here and offers the most languages, both regionally and internationally, and reporting formats.

Ease of use

• User interface analysis – Botspice’s user interface is very sophisticated, and they offer customer assistance and AI-powered chatbots that don’t require you to know how to write code. Botspice’s user interface is simple to use and comprehend.
• Documentation – Haptik, Botspice, and Yellow all make it simple to document a sizable database, which is essential in any company. For all functions, Botspice customers can readily access documents and video tutorials.
• Technical knowledge and development expertise required – Botspice chatbots and workbots can be installed without the need for technical know-how or coding skills.

Customer support

The most important aspect of any business is the support and service they offer the customers before, during and after the purchase. The most successful business is the one whose customers are happy with their customer support modus operandi. Botspice’s AI powered chatbots and workbots help in the automation of the customer service department to quite an extent. They offer better responsiveness, helpfulness and quick availability of support teams. They also provide a vast knowledge base and documentation. Although Haptik and Yellow also offer similar functions, they lag behind Botspice when it comes to a comparison between the three.

Value for money

If you have read this article so far then you will definitely understand the Botspice is the leader when it comes to offering value for money to their clients.

• Subscription plans – the subscription plans offered by Botspice, make it affordable to customise their tools and they also provide the method to opt out of the tools and services that a business does not need.
• Pay as you go pricing – This is another benefit of using the chatbots and workbots created by Botspice. You don’t need to pay a hefty amount of money in order to get a subscription for a length of time, instead you can simply pay as you use the services which is something like a pre-paid plan.
• Free or open source options – Smaller businesses may need this kind of option to make use of free or open source options in order to understand the feasibility of opting for a regular subscription to the AI powered tools. Botspice offers very good free options for the companies that need to understand their capabilities. On the other hand, Haptik and Yellow also offer such options but are not up to the mark when it comes to variety and quality.

Integration

This is a very important aspect of any company providing AI powered chatbots and workbots to businesses. It makes no sense if a company has to revamp their entire technology in order to be compatible with the latest chat and work bots. This is the reason why companies offering these AI powered tools provide tools that are compatible with the customer’s existing business systems and here Botspice stands a head and shoulders above the rest.

Customization

When it comes to customisation then botspice is an excellent choice for you. Even Haptik and Yellow provide customisation, but they are not as flexible as Botspice when it comes to creating and modifying chatbot flows, templates and messages.

Automation

Analysis of the flexibility in building and changing chatbot flows, templates, and messages revealed that Botspice’s choices significantly outperformed its more established rivals Haptik and Yellow. This is due to the fact that when users were asked to evaluate the three platforms, they provided the maximum percentage of positive reviews for botspice compared to Haptik and Yellow.

AI and NLP

As discussed botspice is the latest entrant in the market compared to Haptik and Yellow. This is the reason that they have had access to the latest technology in the field of artificial intelligence and NLP. Their solutions are better compared to the other two competitors we are discussing. The chat and work bots created by Botspice are easily trainable and you can easily apply machine learning techniques to keep them abreast of the growth of your business beyond boundaries.

Customer engagement

Customer interaction is made possible when chatbots and AI tools respond to chat messages in a way that is humanlike. With the aid of the database you have linked them to, chatbots and other AI-powered tools should be able to offer personalised messaging at the same time. Chatbots should be trained by companies that provide AI tools in accordance with the needs of company owners. Botspice bots are the best when it comes to machine learning and proactive interaction with customers.

User experience

The user experience of chatbots and other AI-powered tools must be taken into account from two perspectives: the company using the tools and the customer using the tools to interact with the business. In the first scenario, the AI tool should be deployable quickly and easily as we have described, and it should be compatible with the company’s current systems. The second factor is how simple and helpful the tool is for customers, which should help them find the solutions to their questions. Botspice chatbots are not just meant for answering FAQ type questions put forth by the customers. In fact, they are machine learning enabled and will soon provide answers to complex questions as well.  

Analytics

A business must occasionally monitor the actions of chatbots and other AI-powered tools, which is very straightforward and easy with the tools offered by Botspice. Customers can do this using Haptik and Yellow’s respective platforms, but Botspice offers an additional function that lets users check a chat log that a human executive can review on a regular basis. Your ability to rely on the bot to handle customer communication will decide its return on investment, and Botspice is at the top of the list of suppliers.

Botspice is wholly committed to supporting automation for tasks like customer assistance, follow-up actions, up-selling, etc. for businesses of all sizes. The other two companies Haptik and Yellow, are competitors in the same market, but they haven’t been able to stop Botspice from becoming a leader in artificial intelligence.

Conclusion

We have seen that Botspice stands a head and shoulders above the two competitors Haptik and Yellow which have been in the market a longer time than this fresh new entrant in the field of artificial intelligence and machine learning tools. This is the reason that it has made a niche for itself already and some of the businesses making use of its competitors are moving towards Botspice because of the superior tools and services it provides its clients. In fact, you cannot consider Botspice to be a company providing chatbots, instead it can help you in the long run to automate your business to the maximum capacity possible with the latest technology.