If you require task-specific chatbots at a fast pace then chatbot templates are just the right thing for you. These templates are customized stories that allow you to launch a task-specific chatbot with just a few clicks. These templates are ideal if you want to launch a chatbot that provides answers to some common queries that visitors on a website are interested in. It will take only minutes to breathe life into your chatbot and get it going and you can also find templates that are free of cost. This is the reason why these customizable templates are becoming popular with many business owners and decision-makers.
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What are chatbots and why are they useful for websites?
In today’s market, it is necessary to communicate promptly with customers whether they are existing or target customers. This applies to all departments of a business that deal with the customer directly like marketing, sales, and customer support. If your business fails to deliver smooth engagement then customers only need to go a few clicks away to your competitor’s website.
This is where AI-powered chatbots come into the picture because of their excellent ability to automate communication with customers and augment your sales and support departments in a major way. According to recent surveys conducted by some business owners, about 35% of consumers prefer to use chatbots which deliver a better experience. Customers prefer them rather than waiting for the phone call to go through and then negotiating an IVR system to finally be able to get an answer to their queries.
The best part is that chatbots are available to answer queries 24×7 and in any part of the world. In fact, there are chatbots that use different languages in order to communicate with customers in different countries.
The benefits of using chatbot templates
With the help of chatbot templates, it becomes much easier to assemble and implement chatbots. It not only takes less time but also ensures that even a completely non-technical person can do the task with ease. Hence with a lot less time and energy, these templates allow you to set up a customer support or sales system which can work in tandem with the customers visiting your website. The chatbot templates are created by expert professionals who use their years of experience and feedback from numerous customers.
Let us look at some of the main benefits of using chatbot templates:
- You will be able to understand where exactly you can begin building up your chatbot.
- They also provide you the flexibility to test and change the bot flow
- You can preview several ready-to-use templates on your website
- Even the hundreds of messages that the template creators provide you are already tried and tested and have successfully worked for many other businesses
Types of chatbot templates
Customer service chatbots
Using artificial intelligence, machine learning, and natural language understanding to simulate a human-like conversation, customer service chatbot templates are becoming very popular. Businesses of all sizes around the world are adopting chatbots and using them in their service models to answer the queries of the customers visiting their websites.
It is true that chatbots have not yet established themselves as customers’ preferred means of communication, as they would prefer to interact with a human agent. However, these are the old schoolers whereas the millennials and Generation Z feel that customer service chatbots provide a faster and easier method of finding a solution to their basic queries.
Lead generation chatbots
Lead generation becomes an automatic process with the help of lead generation chatbot templates. Such bots created with the help of ready-to-use templates do a perfect job of collecting contact details such as name, company name, and size and it also enables you to leave a message in the chat window itself.
Without automation, collecting leads can be a very tedious and expensive process. However, with AI-powered bots, you can get this task done in a jiffy and at a much lower cost. In fact, apart from collecting leads and their contact information, these bots also schedule calls or emails from your sales team to the target customer who wants information regarding your product or service.
Ecommerce chatbots
If you are in the online retail selling business, then e-commerce chatbot templates can be of great help to your customers. Today is the era of conversational commerce in which online sellers can provide their customers with a conversational shopping experience throughout their buying journey. With the help of AI-powered chatbots or voice assistants. Right from discovering a product to tracking orders, every touch-point can be transformed into a simple chat on the e-commerce website.
With the help of chatbots specializing in e-commerce, it becomes quite simple for business owners to add a personal touch by simulating the kind of interaction that earlier retail clerks used to provide. Most customers are happy to receive this kind of experience with an AI-powered e-commerce chatbot.
Other types of chatbots
These are the most popular and most used chatbot templates. However, there are more fields where chatbots or work bots can be used to simplify and automate processes. For instance, you can get work bots specializing in finance and banking, insurance, healthcare, education, real estate, and more. Most of the good companies providing templates for different types of chatbots try to provide their customers with chatbots that work in many different arenas.
These chatbots or work bots perform different tasks and help these institutions or organizations in automating many processes which removes the limitation of time or geographical location. At the same time, there is also less scope for error, and such bots providing accurate work are very useful, especially in fields like finance and banking or healthcare.
How to choose the right chatbot templates for your website
Consider your business goals and target audience
This is the most important factor to bear in mind while choosing chatbot templates for your website. If you are an already established business, then you may have collected enough info about the psyche of your target audience. At the same time, you will also have well-defined goals and by analyzing them you can choose the template that will appeal to the customers who visit your website.
On the other hand, if you are new in the area of online business, then you may already have your business goals defined. However, you can also discern the psyche of your target audience with the same methods that you used to decide on the type of product or service you are providing.
Think about the type of interactions you want to have with visitors
As mentioned above, when you launch your online business or improve an existing one, you have to decide what kind of brand image your wish to portray. This brand image with attract different types of customers and you need to decide how you wish to interact with them. Whether you want to present your chatbot as a guide to your online store or simply provide information and specifications about the product that the visitor is interested in. There are many functions that chatbot templates help you to offer the internet user and you need to decide what functions you wish to present in order to enhance your brand image.
Evaluate the features and capabilities of different templates
There are many chatbot templates available in the market and some of them are also free. However, before you decide to use the template to build a chatbot into your website then it is advisable to first take a look at the different features of the template. This is necessary because every business has different requirements and while free templates may seem attractive, they may not provide the functions that you require. Hence, conduct a thorough search before you settle down for a chatbot template.
Top chatbot templates to try
Option 1: The human resource recruitment template from BotSpice
This bot reduces a lot of the burden of repetitive and tedious tasks like scanning resumes and selecting the ones that are relevant to the position for which you are hiring candidates. They can also conduct a test like screening of the candidates by asking them a few relevant questions, which will further remove the candidates that don’t match your requirement. With the help of this bot, the task of recruitment becomes much easier and faster.
Option 2: Real estate lead generation template from BotSpice
This is just like the lead generation chatbot we discussed earlier and it automatically collects the data of the website visitors and passes on these leads to the sales department of your real estate company. This template also allows you to create a bot that differentiates between genuine customers and people who are just looking around. At the same time, it can also provide the right match for what the customer has in mind, by scanning your real estate database.
Option 3: Healthcare appointment scheduling chatbot by Botspice
This template has been created to ensure that the patients looking for appointments with a doctor do not have to wait to be connected to a human agent. Instead the chatbot can be fed the information of the existing patients who are repeating a visit to the clinic or hospital. Hence, when an existing consumer tries to fix an appointment, he or she is guided in the right manner to book an appointment. On the other hand, if a new patient tries to book an appointment, the bot will take details of the ailment, etc., and connect them to the right doctor.
Other options to consider
Some of the popular and well-designed chatbot templates include Engati which provides chatbot templates for more than 16 different functions in a business. Giosg is also a good company providing chatbots for different purposes like customer support, lead generation, and others. The other template worth considering is Joonbot, Landbot, Converto bot, and many others. As mentioned it is important to conduct thorough research before you choose a chatbot template so that you get the right one suited for your requirement.
Implementing and customizing your chatbot template
The steps for implementing your chatbot are as follows:
- Gather info about your potential customers
- Decide the tasks the bot has to perform in order to meet customer expectations
- Select a platform and build your bot
- Check if the bot works and improve it further
- Launch the bot and monitor its activity
It is very easy to customize templates because the companies offering these templates o the market make it a point to leave the final task assigned to the bot in your hands. For instance, if you opt for a customer support bot then you need to check what your customers expect from you and design the chatbot accordingly.
A step-by-step guide to setting up and configuring your chatbot
Tips for personalizing and fine-tuning your chatbot’s responses and functionality
Personalizing and fine-tuning your chatbot is very simple, especially if you have created your bot from a template. Usually, these tasks are made easy by the companies providing the templates for the chatbots. The websites providing the templates also provide a step by step guidance usually in the form of a video that will help you personalize and fine-tune your chatbot’s responses and functionality.
Conclusion
Chatbot templates are a great boon to website owners who want to provide their visitors with a personalized and human-like conversation. These templates remove the need to learn development, designing, or any other tasks involved in creating chatbots. You don’t have to write a single line of code to create your chatbot. Customizing your bot also becomes easy and you can choose from a large variety of bot templates and choose the one that suits you best.
Final thoughts
Here we become clear that chatbots indeed are a great way to provide your customers with a good quality experience without the involvement of human executives. In today’s market, you can find chatbot templates to suit different businesses and their departments. All you need to do is conduct a search on your favorite search engine with the relevant keywords and choose a vendor that looks genuine and has good-quality templates. Almost all template providers allow a free trial and you should opt for it. Once you have seen some such trials, you will be ready to choose the right bot for your website.