The world is benefiting from the fourth industrial revolution driven by concepts like mobile supercomputing, and artificial intelligence. We can see the impact of AI all around us which ranges from virtual assistants like Cortana from Microsoft and Siri from Apple. A similar revolution is the possibility to indulge in a human-like conversation with chatbots. …
Remember the time when science fiction movies involving robots and higher intelligence were almost surreal? Well, they are no longer just a sublime fantasy. Today, Artificial Intelligence has very much become part of human lives and is rapidly evolving to make our lives easier and more interesting. Whether you are sending or receiving an email, surfing social …
Almost any website you visit today, you are greeted by a virtual assistant/chat box on your screen instantly. This virtual assistant helps you navigate the website better by collecting relevant information from you and then either answering those questions for you or redirecting you to a human operator who can help you with the desired …
How To Build A Great Chatbot In Few Simple Steps Read More »
The world is still recovering from the effects of the Covid-19 pandemic and we continue to witness mass digitization of business operations. Consumers are demanding a proactive and personalized way to engage with their favourite brands. The urgency to improve customer relationships while optimizing business operations is a priority especially right now. Moreover, consumers these …
Botspice is a complete tool for all your business automation needs Read More »
The old school rule-based chatbots often gave a frustrating experience with their rigid conversation structure. These chatbots often don’t register previous user interactions as they are powered by simple Machine Learning Technology called pattern making. The rule-based chatbots are trained to answer questions that are fed i.e. meaning you must ask questions with an exact word …
Chatbots are clearly the ‘Future of Engagement’. Small businesses and large companies are adopting chatbots to capture customer attention and initiate personalized conversations with minimal human interference. Chatbots help businesses to engage and interact with potential customers as well as connect with existing customers. Companies are adopting chatbots as a cost-effective way to automate tasks …
Chatbots And Why They Are The Future Trend & Beyond Read More »
Chatbots have been the talk of the town and this technology is becoming a part of us whether we realize it or not. In e-commerce, the chatbot is the latest trend. Chatbot promises 24×7 availability, auto-learning capabilities that have intrigued e-commerce giants to hop on the chatbot bandwagon. Everyone is talking about implementing a chatbot …
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When customers reach out to the company for service, they expect instant responses to their problems. However, a customer care provider can only cater to a certain number of cases at a time. How do you scale support? Have you thought about the customers? There are so many service horror sagas that customers have experienced …
AI-Powered Chatbots To Scale Customer Service Support Read More »
Business Process Management (BPM) is a discipline that helps organizations mobilize resources, automate mundane manual tasks, measure and improve business automation processes and enable self-service through business intelligence. Traditionally the concept of BMP has centered around the priority of cost-cutting and process atomization alone. However, in thoughts, today’s digital transformation has revolutionized and the focus …
There is no denying that chatbots have gained enormous popularity over the past few years. From e-commerce to social media platforms, bots are everywhere. Through chatbots, companies are automating various repetitive tasks like sales, customer support, and online banking. But is this enough in generating more leads and getting an edge over your competitors. Chatbots …
