In order to improve future sales, lead creation involves engaging the interest of potential consumers. It is an essential step in many businesses’ sales processes. Years ago businesses used to purchase cold call lists and make random calls to encourage unknown customers to engage in business with them. However, nowadays lead generation is based on …
How to use WhatsApp chatbots for lead generation Read More »
Calls from consumers in various time zones are not accepted. Response times to emails are too long. Self-service alternatives are not personalised and are unable to assist you in addressing every case. If you want to know in layman’s language what live chat is then let’s begin by saying that it contributes to meeting client …
WhatsApp chatbot vs. Live chat: Which is better for your business? Read More »
WhatsApp has gained immense popularity in the decade or so that it was introduced. Initially people just took it as a great method of keeping in touch with their family and friends and also share great jokes and motivational messages. However, some time ago WhatsApp Business was launched and all businesses big and small stood …
When WhatsApp first came out, it was viewed as a utility for communicating with friends and other close family members. But over time, it has grown to be an integral part of our lives, and now even businesses rely on it to stay in contact with their target market. Along with giving their current or …
How To Create WhatsApp Automation For Your Business Read More »
When a customer messages a company, WhatsApp enables the company to communicate with the customer through any kind of communication for up to 24 hours following the customer’s last message. If you want to start a discussion with the users after this 24-hour window has passed or if you want to send a WhatsApp Template …
10 Engaging WhatsApp Automation Message Templates for Shopify and Woocommerce Read More »
The very intention behind the launch of WhatsApp Business was to make it easy for companies to get in touch with customers personally. The reason why WhatsApp is fast becoming an option better than email or SMS is that it allows for a personal touch for your communication with the target audience with the help …
Customer Support on WhatsApp: How to Use WhatsApp for Customer Support Read More »
Customer is King or Queen as the old adage says, hence it is important for service providers to actually make their customers feel like royals. The best way to do this is to transform your customer service department in such a way that your customers can relate to it. In other words you should personalize …
How To Provide Personalised Customer Service – 10 Easy Ways Read More »
A bad customer experience can quickly lead to a brand’s degrowth. It increases customer churn, reduces potential revenue growth, drives negative word-of-mouth publicity, reduces net promoter score, and ultimately sends a lot more business to your competitors. This is not a risk that any brand should take. 67% of customers have stated that a bad …
Top 10 Ways Online Businesses Can Provide a Better Customer Experience with Chatbots Read More »
Some people believe that establishing a call center is a difficult task, but it is not. Of course, this task necessitates extensive knowledge of your own systems, products, and services, and the number of calls you anticipate in a day. However, once you understand how to automate your systems using artificial intelligence, it becomes simple. …
How to set up a call center from scratch – Easy and affordable ways Read More »
Customer service is the most important factor that can mean the difference between a business’s success and failure in today’s highly competitive and global market. In fact, 66% of customers believe that the most important thing a company can do for them is to value and help them save time. If a call to your …
How to automate your customer service – The complete guide Read More »
